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Support
Aptika's reputation is based on our unparallelled product support after the sale, and our unwavering commitment and loyalty to our customers. Our technical support team is dedicated to providing the highest quality of support possible.
How To's Blog
- Understanding the differences between Direct-to-Card and Retransfer printing
- How to use your ID card Printer for the first time
- How to clean the printhead of an Entrust Sigma DS1 or DS2 printer
- How to Clear a Card Jam with an Entrust Sigma DS1 or DS2
- How to Print a Test Card with an Entrust Sigma DS1 or DS2 Printer
- How to use Cleaning Cards with an Entrust Sigma DS1 or DS2 Printer
- How to Load the Print Ribbon Cartridge in your Entrust Sigma DS1 or DS2 Printer
- How to turn off the Evolis Primacy 2 new Color Profile
- How to get the Evolis Primacy 2 printer log
- How to print a Technical Test Card with an Evolis Primacy 2
- How to print double-sided with an Evolis Primacy 2 Duplex
- How to Increase or decrease Print Head Heat on an Evolis Primacy 2
- How to Adjust the Print Head Power on a Zebra ZC100, ZC300, or ZC350
- How to get the Driver and Firmware version on a Zebra ZC100, ZC300, or ZC350
- How to calibrate the ribbon sensor on a Zebra ZC100, ZC150, ZC300, or ZC350 Series Card Printers.
- How to update the Firmware for an Evolis Zenius 1 or Primacy 1
- How to adjust offset for the Evolis Zenius 1 or Primacy 1
- How to Increase Resin Heat on an Evolis Zenius 1 or Primacy 1
- How to calibrate the ribbon sensor on a Zebra ZXP Series 7 printer
- How to Adjust the Print Head Power on a Zebra ZXP Series 7
- How to import records from IDpack 9 onto IDpack in the Cloud
- How to print Doubled-Sided with an Evolis Primacy 1 Duplex
- How to import a picture with IDpack in the Cloud
- How to calibrate your Topaz LCD Signature Pad
- How to Test your Scriptel EasyScript with our Free Signature Pad Tester
- How to print a Technical Test Card with an Evolis Primacy 1
- How to Turn off Standby mode for the Evolis Zenius 1 or Primacy 1 printer
- How to open the Evolis Primacy side panels
- How to adjust the brightness or contrast on your Scriptel LCD tablet screen?
- How to Calibrate your Zebra ZXP 1 or ZXP 3 Series Printer Sensors
- How to Adjust the Print Head Power on a ZXP Series 3
- How to Calibrate your Evolis Primacy 1 Sensors
- How to Disable the Pre-Feed Card on Value Line and ZXP Series Printers
- How to Replace an Evolis Print Head
- How to use IDpack to display prices in retail or food store
- How to Calibrate a Ribbon Sensor on a Magicard Enduro
Latest Videos
- Aptika's Latest Video Highlights the Cutting-Edge Features of the New Evolis Agilia Card Printer
- Unboxing a Matica MC210 card printer
- How to load PVC ID cards in a MC110 Matica printer
- How to load a ribbon in a MC110 Matica printer
- Unboxing a Matica MC110 card printer
- HID Fargo - OMNIKEY 5427CK Reader Gen2 - Unboxing, Presentation, and Operation Video
- Evolis - Primacy 2 - New visual identity, new signature, new product - 2022
- How to Open the Zebra ZC Series ID Card Printer Side Panels
- Evolis - Badgy200 - Badgy - Economical Card Printing Solution
- Evolis - Zenius printer - Designed for single sided printing of a large variety of plastic cards.
- Watch the Evolis Primacy 1, the Fast and Versatile Card Printer
- Watch the Honeywell Voyager 1602g - Wireless Pocket Barcode Scanner - 1D, 2D, QR code
- Zebra - DS2200 Series Product Video - Area Imager - 1D, 2D, QR code, PDF417 - Barcode Scanner
- Watch our latest video and learn about the new Pronto100 printer from Magicard
- How do ID card printers work? How It's Made You Ask?
For IDpack software, Aptika offers full support for all current releases during the evaluation process as well as after registration. Your feedback is essential to our development and support process. The single most effective method of support we provide for our products is to make sure the most recent version is installed on your system. This is especially true if you have recently upgraded your operating system and appear to be having problems.
Technical Support is available Monday to Friday via Phone or E-mail.
Whenever possible, technical support questions are answered on the same day if they are posted before 3:00 PM, or first thing the next day if they are posted after 3:00 PM.
